Return & Refund Policy

Last updated: September 10, 2026

We want you to be satisfied with your Nest & Road purchase. This policy explains when returns, replacements, and refunds are available.

30-day return window

You may request a return within 30 calendar days after the carrier records delivery. To qualify, the item must be unused, unworn, unassembled where applicable, in the condition received, and returned with its original packaging, accessories, manuals, labels, and proof of purchase.

Start a return before shipping anything

Email nestandroad@gmail.com with your name, order number, item, reason for return, and photos when relevant. If approved, we will provide the correct return instructions and return address. Do not send a return to the address printed on the original package or to a supplier without authorization. Unauthorized returns may be refused or lost.

After approval, the return must be handed to the carrier within 14 calendar days unless we provide a different deadline.

Damaged, defective, or incorrect items

Inspect your order promptly. Report an item that arrives damaged, defective, incomplete, or different from what you ordered within 7 calendar days of delivery. Include clear photos or video of the product, packaging, shipping label, and the issue. Keep the product and packaging while we review the claim.

When the claim is approved, we may provide a replacement, replacement parts, a prepaid return method, or a refund, as appropriate.

Return shipping costs

For an approved return caused by our error or a verified damaged, defective, or incorrect item, Nest & Road will cover reasonable return shipping when a return is required.

For preference-based returns, including a change of mind, color or size preference, or an item no longer wanted, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable unless required by law or the return resulted from our error.

Non-returnable items

Gift cards and downloadable or digital products
Personalized, custom-made, or made-to-order products
Opened personal-care, hygiene, grooming, intimate, or sanitary products
Perishable goods, plants, food, and products with limited shelf life
Hazardous materials, flammable liquids, gases, and regulated products
Clearance or final-sale items identified as non-returnable before purchase

Exchanges

The fastest way to obtain another item is to complete an approved return and place a new order. Replacement availability is not guaranteed.

Refund review and timing

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

If more than 15 business days have passed since we confirmed a refund, contact us.

Partial refunds or deductions

To the extent permitted by law, a refund may be reduced when an item is returned used, damaged, missing parts, improperly packaged, or in a condition caused by handling beyond what was reasonably necessary to inspect it.

Order cancellations

Contact us immediately to request cancellation. We cannot guarantee cancellation once processing or fulfillment begins. If an order has shipped, the return rules above apply.

Delayed or unavailable shipments

If we cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law, including a refund for the unshipped item when appropriate.